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Not receiving verification code to your Outlook, Gmail or Yahoo email account / No access to your account email address.

Updated

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Important Update
MFA is required by HSeLanD for all users to maintain security standards.

Starting October 1st, if you set up Multi-Factor Authentication using either the Passkey or the Authenticator App, you won’t need to receive a one time code by email to complete setup.

Once you have successfully logged in to HSeLanD, your email address should be updated to one you have access to. This is to ensure you do not loose access to your account.

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If you have difficulty receiving emails at all or delayed to your Outlook, Gmail or Yahoo email address, follow this article to ensure they get past your email provider filters and into your inbox.

 

The email addresses you need to whitelist are:

support@hseland.ie
noreply@hseland.ie

 

How to Whitelist an Email in Gmail

Gmail’s spam filters are notoriously strict, but whitelisting a sender is easy if you follow these steps:

  1. Open Gmail and click on the gear icon in the top right corner.
  2. Select See all settings and navigate to the Filters and Blocked Addresses tab.
  3. Click Create a new filter and enter the email address or domain you want to whitelist.
  4. Click Create filter and check the box that says Never send it to Spam.
  5. Hit Create filter again, and you’re done. Gmail will now prioritize emails from that sender.

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Whitelisting in Gmail Mobile App

If you're using Gmail on your phone, the process is slightly different:

  1. Open the Gmail app and find an email from the sender you want to whitelist.
  2. Tap the three-dot menu in the top right corner.
  3. Select Move to Inbox or Mark as Important to train Gmail’s filter.
  4. For a more permanent fix, open the Gmail desktop version and create a filter following the previous steps.

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How to Whitelist an Email in Outlook

Outlook users can whitelist emails by adjusting their Safe Senders list:

  1. Open Outlook and go to Settings (gear icon).
  2. Click on View all Outlook settings and navigate to Junk email.
  3. Under Safe senders and domains, click Add and enter the email or domain you want to whitelist.
  4. Click Save, and Outlook will prioritize future emails from that sender.

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Whitelisting in Outlook Mobile App

On mobile, Outlook doesn’t offer direct whitelisting options, but you can still mark emails as safe:

  1. Open the Outlook app and locate an email from the sender.
  2. Tap Move to Focused Inbox (for Outlook Focused Inbox users).
  3. If the email is in spam, mark it as Not Junk to improve future inbox placement.

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How to Whitelist an Email in Yahoo Mail

Yahoo Mail’s filters can be strict, but you can override them easily:

  1. Log into Yahoo Mail and go to Settings (gear icon).
  2. Select More settings and navigate to Filters.
  3. Click Add new filter and enter the sender’s email or domain.
  4. Under Choose a folder to move to, select Inbox.
  5. Save the changes, and Yahoo will now prioritize that sender’s emails.

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Whitelisting in Yahoo Mail Mobile App

If you use Yahoo’s mobile app, you can mark emails as safe using these steps:

  1. Open the Yahoo Mail app and find an email from the sender.
  2. Tap Move and select Inbox to override spam filters.
  3. For a permanent solution, use the desktop version and create a filter as outlined above.

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